Website Support That Keeps Your Business Moving
At Pixelfic, we provide proactive website support to ensure your site stays secure, updated, and performing at its best. From bug fixes to regular updates, our Kingston-based team is here to give you peace of mind—so you can focus on running your business.
Our Website Support Services
We offer dedicated website support to keep your site running smoothly—every day. From minor updates to urgent fixes, we handle the technical side so you can stay focused on your business. Proudly supporting businesses in Kingston and beyond.
Performance Monitoring
- Uptime monitoring
- Speed tracking & performance reports
- Regular audits to prevent downtime
Security & Maintenance
- Plugin, theme & core updates
- Malware scans & threat removal
- Daily/weekly site backups with recovery support
Technical Fixes & Support
- Broken link & error resolution
- Layout or style issues
- Contact form troubleshooting
Content Updates
- Text and image changes
- Blog/article posting
- Page additions & menu updates
Our Website Support Process: Reliable, Proactive, Ongoing
Website support isn’t just about fixing things when they break—it’s about preventing problems before they start. At Pixelfic, we deliver structured, proactive support to help Kingston businesses keep their websites secure, optimized, and stress-free.
Assessment & Onboarding
We start with a full review of your current setup—hosting, CMS, plugins, backups—to understand where you stand and what needs attention.
Ongoing Maintenance & Updates
From WordPress core and plugin updates to broken link fixes, we handle the tech side so you never fall behind.
Performance & Security
We monitor uptime, site speed, and security vulnerabilities—making improvements before issues affect your users.
Content & Visual Support
Need to update text, swap images, or launch a new page? Our team handles it with care and consistency.
Priority Support & Reporting
Get fast, human support when you need it most—plus monthly reports showing exactly what’s been done and how your site is performing.
"Working with Pixelfic was a game-changer for our business!"
Our new website isn’t just beautiful—it’s fast, easy to manage, and already bringing in more leads. The team was responsive, creative, and truly understood our goals. Highly recommended!
– Natalia A – Owner, Blossom Spa, Whitby, ON.
Keep Your Website Running Like Clockwork
Website Support Packages That Keep Your Website Running Smoothly.
Basic
Perfect for startups or static sites needing reliable upkeep.
89CAD/month
- Monthly Core, Plugin & Theme Updates
- Basic Security Monitoring
- Uptime Monitoring
- Email Support (48hr response)
- Monthly Backup Setup
- Basic Performance Review
Standard
Ideal for growing businesses needing consistent performance & peace of mind.
149CAD/month
- Everything in Basic +
- Speed & SEO Audit (Quarterly)
- Manual Site Reviews
- Plugin Conflict Resolution
- Emergency Support (24hr response)
- Staging Site for Safe Testing
Premium
For high-traffic or ecommerce websites that need full protection & VIP support.
249CAD/month
- Everything in Standard +
- Real-time Security Monitoring
- Malware Removal Guarantee
- Daily Backups with Cloud Storage
- Priority Support (Same-Day Response)
- Monthly Reports & Consultation
Got Questions About Our Website Support Plans? We’ve Got the Answers.
What is a website support plan, exactly?
A support plan is like a safety net for your website. It covers regular updates, security, performance checks, backups, and quick-fix support so your site stays healthy and hassle-free—month after month.
What if my site goes down or gets hacked?
If you're on our plan, we’ll jump in immediately. Premium clients get same-day emergency response, and all plans include malware monitoring and recovery support.
Do I still need support if I’m not updating content often?
Absolutely. Even if your content stays static, WordPress core, plugins, and PHP versions evolve—so ongoing maintenance is essential to avoid breakage or vulnerabilities.
Can I cancel or upgrade anytime?
Yes. Our support plans are flexible. You can upgrade, downgrade, or cancel with a 30-day notice. We’ll also help you transition safely if you’re moving on.
Let's Get Started
If you’re ready to bring your business to life or just want to chat about possibilities, we’re here to help.
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